- AMD (Answering machine detection) — helps detect voicemails and IVRs at the start of a call
What's new in Vatel
Updates, improvements, and fixes shipped to the platform.
- DTMF node — allows the agent to send DTMF on calls
- Improved turn detection
- Smart interruption handling
- Eavesdropping — allows users to listen in live to calls for monitoring purposes
- Async tool calls — run tools without blocking the conversation
- SIP messages via SIP trunk
- Multichannel: collect information during a call via SMS
- Agent handoff via tool or DTMF
- Embeddable website widget with chat and voice
- Outbound calls via SIP trunk
- API dial endpoint supports SIP trunk
- UI improvements
- Telephony systems
- Bug fixes in API
- Cekura interop
- WebRTC for the JS SDK
- New API endpoints
- Fish voices
- Datasources for agents (RAG and agentic RAG)
- Minimax and Hume voices