Resources

Resource library

Case studies and blog posts — filtered by the industries we serve.

How Vatel's AI voice agent automates 32.5% of 123 Dentiste network calls

By integrating Vatel's AI phone-triage solution upstream of its shared service call center, the 123 Dentiste network automated resolution of up to 32.5% of calls (on a total load of 1,600 calls). This automation of repetitive requests freed 590 minutes of talk time per week for human agents, while delivering an immediate bilingual (French and English) response available 24/7.

Case studies

How Acocam automated its phone reception and order confirmations with Vatel's AI voice agent

By replacing its traditional phone reception with Vatel's AI voice agent, Acocam automated the handling of 500 minutes of calls per month with full autonomy. With no human intervention, the AI answers carrier questions, routes calls to the right extensions, and instantly sends order confirmations by SMS. This 24/7 operational solution eliminated repetitive administrative tasks and allowed logistics teams to focus fully on transport operations.

Case studies

How Clinique Dominique Girard automates 100% of its appointment scheduling with Vatel's AI voice agent

By integrating Vatel's virtual receptionist, Clinique Dominique Girard fully automated appointment booking on its main line, autonomously handling 500 minutes of calls per month. With no involvement from the clinical team for phone scheduling, the bilingual AI voice agent (French/English) answers questions about treatments, books appointments according to configured time slots, and instantly sends an email confirmation. This 24/7 operational solution guarantees wait-free reception, eliminates double-booking risks, and frees staff for direct care in the treatment room.

Case studies

How Vatel's dual AI voice-agent system guarantees 24/7 emergency coverage for CRN

By putting in place a dual AI voice-agent system managed by Vatel (handling about 500 minutes of calls per month), CRN completely eliminated the gaps in its after-hours emergency coverage. Through the coordinated action of an AI voice agent for calls and an email-monitoring agent, every crisis situation is qualified and transferred to the on-call technician in under 60 seconds, ensuring absolute responsiveness 24 hours a day, 7 days a week, and on weekends.

Case studies

How Golden Equity runs its entire phone reception with Vatel's AI voice agent

By replacing traditional phone reception with Vatel's AI voice agent, Golden Equity automated handling of its entire inbound call volume, about 67 calls per day. Deployed in 4 weeks, the AI agent qualifies and routes callers to the three key departments (leasing, operations, accounting) with zero calls lost to reception capacity limits and full 24/7 coverage.

Case studies

How Jasmil Driving School generated 600% ROI with Vatel outbound calling campaigns

By deploying Vatel's AI voice agent for its prospect follow-up campaign, Jasmil Driving School generated a 600% return on investment (ROI) on campaign spend. This targeted outbound calling campaign autonomously produced 6 new student enrollments and sent an automatic SMS follow-up after every call (answered or not), freeing school staff from manual prospecting calls.

Case studies

How Plage des Sables campground automated reception and bookings with Vatel's AI voice agent

By integrating Vatel's AI voice agent on its main phone line – via Yeastar, Plage des Sables campground fully automated first-line reception. The AI now autonomously handles more than 1,000 calls and 1,000 minutes of conversation per month. Connected in real time to the campground reservation system, the virtual agent qualifies camper equipment (RV, tent, groups), checks live availability instantly, and proposes alternate dates when sites are full. The 24/7 solution eliminated wait time for guests and freed staff from repetitive reception tasks in peak season.

Case studies

How Powerplay Pro automated customer support and Freshdesk ticket management with Vatel's AI voice agent

By integrating Vatel's AI voice agent with Freshdesk and Asterisk, Powerplay Pro now automates the handling of 30 support calls per day. With no staff intervention, the AI identifies customers, qualifies requests, automatically creates and updates 8 tickets per day in Freshdesk, and instantly sends the necessary follow-ups. This 24/7 operational solution eliminated manual administrative work, allowing teams to focus exclusively on cleaning operations in the field.

Case studies

How Ricova automated its bilingual complaints and dispatch desk with Vatel's AI voice agent

By replacing its manual reception processes with two Vatel AI voice agents integrated directly into its Webex telephony, Ricova automated the handling of 185 calls and 400 minutes of conversation per month. Built in 4 weeks, these intelligent agents qualify requests and instantly send a structured email to the departments concerned. This transition reduced processing delay to 0 minutes between the call and team notification, freeing valuable secretary hours while offering fluid, instant bilingual coverage.

Case studies

How Voysis replaced its classic phone menu (IVR) with a connected bilingual voice agent

By replacing its traditional keypad phone menu with Vatel's AI voice agent, Voysis automated the handling of 543 calls per month with full autonomy. The voice agent also lets callers on the move reach the person they need, hands-free, simply by saying their name. Available 24/7, it adapts its role to hours of service: during the day it facilitates call routing, and after hours it qualifies sales leads and sends emergencies directly to the on-call technician. The solution thus handles more than 200 minutes of conversation per month with no human intervention.

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