A Custom AI Voice Agent, Built with You
You tell us how your business handles the phone. We build the agent that does it for you, by your rules.
What Is Vatel Build?
Vatel Build is where your AI voice agent is designed.
Our team works with you to define:
- 01How it greets your customers
- 02What questions it asks
- 03What it's allowed to say
- 04When it hands the call to a person
We build it from your rules, your documents, and your most common calls, then test it with real scenarios before it goes live, in a few weeks. After that, you can adjust it yourself, with no coding.
How We Build Your Agent
We Map Out Your Calls with You
We lay out how your calls go on a visual board: the greeting, the questions, the bookings, the transfers. You can see at a glance what the agent will do in every situation.
We Teach It Your Business
We give it your web pages, guides, FAQs, and policies. The agent uses them to answer your customers, and the content updates whenever your information changes.
Updates when your content changes
We Test It Before Launch
We simulate tough calls: a rushed customer who interrupts, a strong accent, someone who switches languages mid-sentence. We fix things before your real customers call.
You Stay in Control
New hours, a new promotion, a rule to adjust: you can change your agent yourself in the visual editor, or just ask us.
From First Meeting to First Call
Your Data Is Protected
Law 25 (Quebec), fully compliant. PIPEDA (Canada). SOC 2 Type II audit in progress. Controls aligned with ISO 27001. Your identifiable data is never used to train public AI models.
Visit Our Trust Center- Law 25
- PIPEDA
- AES-256
- TLS 1.3
- SOC 2 infra
Businesses Already Using It
Vatel Build FAQ
Another question? sales@vatel.ai
With Vatel, you don't have to build your custom AI voice agent yourself. Our team maps out each call with you: what the agent says, the questions it asks, and who it transfers to. We then load the agent with your documents, connect it to your tools, and test it with you before launch.
The Vatel team, with you. You explain how your business handles the phone today, what works, and what slips through. We build the agent from that, test it, and launch it. You approve each step, but you don't have to code anything.
The agent follows the rules defined with you at every step of the call and only answers from your documents. When a question falls outside those limits, it doesn't guess: it transfers the call or takes a message. Before launch, we test the agent with your customers' real questions to check its answers.
Your agent is live in a few weeks. We start by understanding your calls, then design the agent and connect it to your tools. We test it with you before launch and monitor the first calls to fine-tune it. The timeline mostly depends on how many tools need to be connected.
Yes. Your web pages, PDFs, Word documents, price lists, or policies become the agent's source for answers. There's no need to rewrite everything: we start from what you already have. When a document changes, you replace it and the agent uses the new version right away.
Yes. You can change an answer, add a document, or adjust a rule in the visual editor, with no coding. It's handy for frequent changes, like holiday hours or a promotion. For bigger changes, you can simply ask us.