Vatel Connects to the Tools You Already Use
Native data flow across every call.
Wire your voice agents directly into the CRMs, calendars, helpdesks, and phone systems your business already runs on.
How Integrations Power the Platform
Integrations in Vatel AI are not a passive list — they are the execution engine across the entire call.
Pre-Call Context Retrieval
CRM lookup via Caller ID in under 600ms.
The moment an inbound call connects via SIP, Webex, or Yeastar, Vatel queries your CRM or helpdesk (Salesforce, HubSpot, Freshdesk) using Caller ID in under 600ms to pull active customer files, open tickets, or booking notes—enabling personalized greetings without asking for account numbers.
In-Call Action Execution
REST, webhooks, and your internal tools, under 100ms.
As the caller speaks, Vatel's call flow triggers mid-call API actions via REST, webhooks, or your internal tools—checking live availability on Cal.com, verifying invoices on Stripe, or querying custom internal databases under 100ms.
Post-Call Workflow Automation
CRM, tickets, and SMS within 2 seconds.
Within 2 seconds post-call, Vatel pushes structured call summaries, Boolean intent tags, and full transcripts to your CRM, updates deal stages, creates Freshdesk tickets, and fires automated SMS order confirmations via Twilio or Resend.
Native Integration Categories
Bi-directional data sync with the tools operations already live in—without changing numbers, carriers, or infrastructure.
CRM & Sales
Mid-call record lookups, automatic contact creation, and real-time deal stage updates.
Calendars & Scheduling
Real-time slot checks, instant calendar lock-in, and zero double-bookings without sending links.
Helpdesk & Ticketing
Automatic ticket creation, Caller ID matching to active issues, and structured post-call summaries.
Telephony & PBX Core
Connects as an internal extension or SIP trunk. Your current carrier and numbers remain 100% untouched.
Automations & Messaging
Triggers instant SMS order confirmations and emails post-call; connects to 8,000+ webhooks.
Payment & Finance
Secure balance inquiries, transaction logging, and digital copay collection via secure links.
Automotive DMS
Live customer lookup, service-record context, and post-call logging in the DMS the rooftop already runs.
Healthcare & Wellness
Live calendar checks, appointment booking, and clinic-system updates without re-entry for staff.
Insurance AMS
Caller ID lookups, structured claim and quote capture, and post-call AMS updates.
Home Services
Job booking, dispatch context, and customer updates while the caller is still on the line.
Hospitality
Live availability, reservation booking, and guest updates in the PMS or POS you already run.
Property Management
Maintenance tickets, applicant notes, and call summaries written back to your PMS.
Logistics & Telematics
Live tracking context for shippers and drivers, with outcomes logged after the call.
Communication
Notify the team and follow up with callers on channels they already use.
Productivity
Read and update the project tools your team already lives in.
Don't See Your Tool?
Connect anything with a REST API. Vatel AI supports custom webhooks and REST endpoints out of the box. You can insert custom REST nodes anywhere in your visual conversation graph to query proprietary ERPs, custom SQL databases, or legacy backend software mid-call.
No. You keep your numbers, your carrier, and your phone system. Our team connects the agent to what you already have, like Webex, Microsoft Teams, Yeastar, or 3CX, through a direct connection or simple call forwarding. Your customers keep calling the same number as before.
No. The agent checks your tools during the conversation, and most lookups, like a customer record or a calendar opening, happen with no noticeable pause. When an action takes longer, the agent keeps talking with the customer while it runs in the background.
Our team does. You tell us which tools you use, like your calendar, CRM, or management software, and we set up the connection, then test it before launch. You don't have to code or configure anything yourself.
The list shows the most common tools, but Vatel can connect to any software with an API. If yours doesn't have one, the agent can still send the information to your team by email or text. Request an integration, and we'll quickly tell you what's possible.