AI Customer Service That Picks Up Right Away
Where's my order? How do I return this? My service is down. Vatel answers these calls for you, any time of day.
Vatel's AI customer service agent answers your customers' calls 24/7. It handles routine requests (order tracking, returns, account changes), opens a ticket when needed, and passes complex issues to your team with a summary of the call. Your customers stop waiting on hold.
Support Calls Handled Every Day at Powerplay Pro
Freshdesk Tickets Created Automatically Every Day at Powerplay Pro
Follow-Up Messages Sent by Hand at Powerplay Pro
Hear Your AI Support Agent in Action
Hello, my pressure washer is suddenly leaking from the trigger and has lost all pressure. What should I do?
How Vatel Sets Up Your AI Customer Service
We Teach It Your Business
Your FAQs, guides, and procedures. It answers from your own content.
You Try It Before Launch
Test your most common requests, and we fine-tune the answers.
We Connect It to Your Line
Your current customer service number, or just your overflow calls if you'd rather start small.
You Track the Results
Issues solved on the first call, calls transferred, and customer satisfaction.
What It Changes for Your Customer Service
Fewer Repetitive Calls for Your Team
The questions you get every day are handled without anyone stepping in. Your team saves its energy for customers who really need a person.
Call Center Coverage Without Hiring a Call Center
Your customers get answers evenings and weekends, not the next business day. That's often the difference between a customer who stays and one who leaves.
Every Call Leaves a Record
The agent creates or updates the ticket in your tool (Zendesk, Freshdesk, or others) with a clear summary. Nobody has to re-enter anything.
Appointment confirmed Thursday 2 PM. Reply CANCEL to change.
Features, with the proof attached
Which businesses is it for?
- 01Online Stores and Subscription BusinessesOrder tracking, returns, and account changes.
- 02LogisticsShipment tracking calls.
- 03InsuranceClaim status questions.
- 04Telecom and Technical ServicesSimple troubleshooting and ticket creation.
Keep exploring
Live voice simulation
Test your voice agent on complex cases before it goes live. Validate the booking rules and adjust the tone for a dependable customer experience.
- Support Ticket Creation & TroubleshootingRunning
- Multilingual Complaint & Operations DispatchRunning
Integrations
See all integrations →Don't see your tool? Vatel connects to any software with an API.
Your data is protected
Law 25 (Quebec), fully compliant. PIPEDA (Canada). Controls aligned with ISO 27001.
Before any account change, the agent confirms who's calling with a text code or security questions.
- Law 25
- PIPEDA
- TLS 1.3
- AES-256
- Infra SOC 2
AI Customer Service FAQ
Another question? sales@vatel.ai
AI customer service by phone is a voice agent that answers your customers' calls in place of your team, or alongside it. It handles routine requests using your own content, opens tickets, and transfers complex issues to a person with a summary of the call. Your customers get an answer without waiting on hold.
The agent doesn't guess. It opens a ticket with everything the customer has already explained, then transfers the call to your team or confirms that someone will call back. Your team picks up the file where it left off, and the customer doesn't have to repeat everything.
The agent learns from your FAQs, guides, and knowledge base. It only answers from that content. When a product or procedure changes, you update the content and the agent uses it right away, with no retraining.
Yes. If the customer asks, the agent texts them a tracking link, a troubleshooting guide, or a form during the call. The customer has the information in writing, which saves many callbacks to ask for an address or a step again.
Yes. The agent opens and updates tickets in real time in Zendesk, Freshdesk, Intercom, and ConnectWise. It recognizes the customer by phone number, finds their open ticket, and adds the call summary. Your team sees everything in the tool they already use.
Your agent is live in a few weeks. We start by understanding your customers' requests, then design the agent and connect it to your phone system and helpdesk. We test it with you before launch and monitor the first calls to fine-tune it.
No. The agent absorbs repetitive requests and after-hours calls. Your team keeps the cases that need judgment or empathy, like an unhappy customer or an unusual problem, and starts the day with tickets already documented.
Yes. You can send it only the calls that come in when your team is busy or away. It's a good way to start: you see how the agent handles your customers, then expand when you're comfortable.