A Virtual Concierge Available 24/7 for Your Guests and Residents
Wi-Fi password, pool hours, booking the party room: your AI front desk answers, day or night.
Vatel's virtual concierge answers the phone for your hotel, campground, or residential building, 24 hours a day. It knows your rules, hours, and local partners, answers guest questions, makes recommendations, and takes service requests. Your front desk staff can focus on the people standing in front of them.
Minutes Handled Every Month at Camping Plage des Sables
Wait at Camping Plage des Sables
Of Calls Handled at Golden Equity
From 2 AM to Noon
Listen to your AI Concierge Resolve Guest Requests 24/7
Hey, we're currently staying at the resort and wanted to know if you could recommend a good French bistro nearby? Also, would it be possible to extend our checkout tomorrow to 1:00 PM?
How Vatel Sets Up Your Virtual Concierge
We Give It Your Guide
Rules, hours, available services, and your partners' details.
You Try It Before Launch
Ask the questions your guests actually ask.
We Connect It to Your Lines
Front desk line, in-room phones, or lobby intercom.
You See What People Ask
Common questions help you improve your guide and your service.
What It Changes for Your Property
An Answer Any Time, with No Wait
Guests and residents get an answer at 2 AM as easily as at noon. It shows in your online reviews.
Your Front Desk Focuses on the People in Front of It
Repetitive questions (hours, parking, rules) no longer go through the counter.
Your Services Get Noticed
The concierge suggests your services at the right moment: spa, restaurant, activities, or late check-out. Extra revenue without a sales pitch.
Appointment confirmed Thursday 2 PM. Reply CANCEL to change.
Features, with the proof attached
Who It's For
Keep exploring
Live voice simulation
Test your voice agent on complex cases before it goes live. Validate the booking rules and adjust the tone for a dependable customer experience.
- Local Recommendation & Smart UpsellRunning
- On-Property Activity Booking & FAQ ResolutionRunning
- Premium Intake & Treatment Add-on UpsellRunning
Integrations
See all integrations →Reservation and property management systems connect through an API. Don't see your tool? Vatel connects to any software with an API.
Reservation and Property Management Systems: through an API, such as OpenTable, Cloudbeds, Yardi, and Buildium.
Your data is protected
Law 25 (Quebec), fully compliant. PIPEDA (Canada). Controls aligned with ISO 27001.
Room numbers and stay details stay confidential.
- Law 25
- PIPEDA
- TLS 1.3
- AES-256
- Infra SOC 2
Virtual Concierge FAQ
Another question? sales@vatel.ai
A virtual concierge is an AI voice agent that answers the phone for a hotel, campground, or residential building. It answers guest or resident questions, makes recommendations, and takes service requests, 24/7. Your front desk stays available for guests in person.
Yes. The concierge recognizes the guest's language from their first words and answers in that language, with no menu. Tourists and residents alike get a clear answer the first time, without your team having to find someone who speaks the right language.
You change the information in the Vatel platform, like pool hours or a closure for repairs, and the concierge uses it right away. You can also simply ask us to make the change. Your guests always get up-to-date information.
Yes. When a request needs a person, the concierge transfers the call to the front desk with a note summarizing the request. If nobody is available, it takes down the request in detail and sends it to your team by email or text.
Yes. The concierge is set up with each building's rules, like delivery hours, parking access, or what to do when something breaks. It answers residents 24/7 and sends real emergencies to the on-call person.