Retire the Phone Tree: Meet Vatel's Multilingual AI IVR
Replace rigid touch-tone phone trees with open, voice-activated navigation. Vatel understands caller intent in natural speech, resolves routine lookups, and executes warm transfers directly.
Hear the Conversational AI IVR in Action
Hello, I'm calling to speak with Jean-François in the Software Engineering department. Could you connect me, please?
Replace your IVR in four steps
Map the conversation tree
Visually design IVR logic, API queries, and transfer rules on a drag-and-drop canvas.
Simulate accents and barge-in
Test routing accuracy against interruptions, accents, and edge intents before cutover.
Connect telephony
SIP into Webex, Teams, Yeastar, Asterisk, or Twilio, keep every public number.
Own routing updates
Ops teams adjust greetings and extensions in minutes without vendor tickets.
Solutions that never sleep
| Outcome | What changes | Impact |
|---|---|---|
| Eliminate Menu Abandonment & Drop-offs | Vatel AI transitions your reception lines from frustrating keypad barriers ("Press 1 for Sales, Press 2 for Support") to open, natural welcoming conversations. Callers speak in their own words, and the AI instantly analyzes intent to route or resolve. It manages accents, accepts conversational interruptions, and switches language mid-call. | Completely eliminates missed calls, keeps callers engaged, and cuts average call durations by 20% by ensuring callers get routed correctly on the very first exchange. |
| Deploy True Hands-Free Self-Service Resolution | Vatel AI integrates directly with your CRM, ERP, or billing databases to move beyond basic message-taking and passive routing, completing transactional workflows directly within the phone call. It verifies identities up front and instantly executes balance lookups, shipment tracking, or scheduler updates. | Containerizes and automates up to 65% of routine tier-1 inquiries, protecting human agents from repetitive fatigue and freeing them to focus on high-impact customer issues. |
| Achieve Operational Autonomy with Self-Serve Routing Updates | Vatel's Visual Flow Builder empowers your operations team to take full control of call flows without technical bottlenecks. Non-technical staff can drag and drop widgets to adjust conversation logic, map new extensions, or update greeting messages in minutes, changes deploy instantly across any subset of numbers. | Eliminates dependencies on external IT queues or telecom vendors, giving operations managers full ownership over the voice experience with zero downtime. |
Quantified outcomes from the front line
Voysis successfully retired its rigid, keypad-based menu (IVR) in favor of Vatel AI's multilingual voice directory, allowing mobile clients to route themselves 100% hands-free while automating 543 calls per month and qualifying after-hours leads with zero human involvement.
Read the case study →
Plage des Sables integrated Vatel AI directly into its Yeastar phone system, automating over 1,000 incoming calls per month by answering routine availability queries, qualification checks, and peak summer traffic with 0 seconds of customer hold time.
Read the case study →Capabilities with proof attached
Visual Flow Builder
Visually map your entire IVR tree, call logic, and API queries on a drag-and-drop canvas. Pre-call, in-call, and post-call actions live in the same deterministic graph, forcing your voice agent to strictly adhere to your business rules with no hallucinations.
Voice Simulation
Test your conversational IVR flows against common routing scenarios, extreme accents, and caller interruptions before deploying live lines. Identify friction points and optimize scripts in plain text for flawless routing accuracy.
Under-a-Second Latency
Operating with an end-to-end response delay of approximately 600ms, Vatel AI eliminates the awkward dead air that plagues standard cloud voice setups. Callers can barge in, speak naturally, and interrupt exactly as they would with a live operator.
Plugs into the tools this sector already runs
Designed with privacy-first principles (aligning with PIPEDA and Quebec's Law 25 guidelines), secure end-to-end data encryption (SSL/TLS in transit, AES-256 at rest), and hosted on secure, SOC 2-compliant cloud infrastructure.
FAQ
We've shared some of our most frequently asked questions to help you out. Can't find the answer you're looking for?
Related: AI Receptionist · AI Customer Support · AI Answering Service
A traditional IVR plays a pre-recorded greeting and forces callers to navigate rigid keypad menus ("Press 1 for Billing"). It cannot understand natural speech, verify identities, or resolve issues autonomously. Vatel's Conversational AI IVR lets customers describe needs in their own words, detects intent with NLP, verifies identity, answers complex questions, and routes accurately without a button press.
No. Vatel AI connects directly over SIP trunking to your existing phone system (Microsoft Teams, Cisco Webex, Yeastar, Asterisk, Bicom, or other cloud phone systems) with no need to replace lines or numbers. Your public-facing numbers remain completely untouched.
Vatel AI utilizes seamless direct transfers. When an escalation rule is triggered (for example, a high-priority account or complex emergency), Vatel transfers the call directly to your team on duty.
Yes. The Visual Flow Builder lets operations managers adjust greetings, extensions, and routing paths in minutes. Changes deploy in real time across selected numbers without telecom vendor delays.