Replace "Press 1" with a Conversational IVR That Understands
Callers just say what they need. Vatel's AI auto attendant sends them to the right place, or answers them itself.
With Vatel's conversational IVR, your callers no longer sit through a list of options or guess which key to press. They explain what they need in their own words, and the agent understands, answers simple questions, or transfers the call to the right department. Fewer callers lost in menus, fewer calls sent to the wrong team.
Calls Routed Every Month at Bumper to Bumper, with No Keypad Menu
Of Calls Handled Without Staff at 123 Dentist
Calls Handled Every Month at Voysis
For Your Callers to Press
Hear the Conversational AI IVR in Action
Hello, I'm calling to speak with Jean-François in the Software Engineering department. Could you connect me, please?
How Vatel Replaces Your Phone Menu
We Map Your Departments with You
Who handles what, which requests go where, and which questions the agent can answer on its own.
You Try It Before Launch
Call in with real requests, and we fine-tune the routing.
It Replaces Your Current Menu
You keep your numbers and your phone system.
You Track the Results
Calls routed correctly, calls resolved without a transfer, and fewer hang-ups.
What a Conversational IVR Changes for You
Callers Stop Getting Lost in Menus
No more long option lists, no more wrong keys. Callers say what they want and land in the right place.
Fewer Calls Sent to the Wrong Team
The AI phone system understands requests even when they're vague. Your teams get the calls meant for them, not everyone else's.
Simple Questions Answer Themselves
Hours, addresses, parking: the agent handles them. At 123 Dentist, 32.5% of calls are resolved without staff.
Appointment confirmed Thursday 2 PM. Reply CANCEL to change.
Features, with the proof attached
Who It's For
Keep exploring
Live voice simulation
Test your voice agent on complex cases before it goes live. Validate the booking rules and adjust the tone for a dependable customer experience.
- Hands-Free Corporate Directory & Extension RoutingRunning
- Automated Status Retrieval & Account VerificationRunning
Integrations
See all integrations →Don't see your tool? Vatel connects to any software with an API.
Your data is protected
Law 25 (Quebec), fully compliant. PIPEDA (Canada). Controls aligned with ISO 27001.
Conversations are encrypted in transit and at rest.
- Law 25
- PIPEDA
- TLS 1.3
- AES-256
- Infra SOC 2
Conversational IVR FAQ
Another question? sales@vatel.ai
A conversational IVR replaces the keypad menu ("Press 1 for…") with a conversation. Callers say what they need in their own words, and the agent understands the request, answers it, or transfers the call to the right department. No more listening to a list of options or starting over after pressing the wrong key.
No. The conversational IVR connects to your current system, and you keep all your numbers and extensions. Our team handles the setup. Callers who already know an employee's extension can even keep dialing it.
Yes. The conversational IVR is built to understand regional accents, including Quebec accents, and it filters out background noise. It also understands customers calling from their car, a job site, or a warehouse. If it isn't sure it understood, it asks to confirm instead of transferring at random.
Yes. The conversational IVR tells your staff member who's calling and why before connecting them. Your employee knows right away what it's about, and the customer doesn't have to repeat their request.
Your new IVR is live in a few weeks. We start from your current menu and departments, design the new call flow with you, then connect it to your phone system. We test it before launch and monitor the first calls to fine-tune it.