AI for Pharmacy: Fewer Calls, More Time in the Dispensary
Your team should be filling prescriptions, not answering the phone. Vatel takes refill requests and routine calls.
Vatel answers your pharmacy's calls 24/7. It takes prescription refill requests by phone, texts patients when their order is ready, books vaccines and consultations, and puts doctors' calls straight through to the pharmacist. Your team gets interrupted far less in the dispensary.
Prescription Refills
Refill Requests by Phone
Prescription number and date of birth to write down.
"Is It Ready Yet?"
The same call, several times a day.
Delivery Questions
Timing and availability.
Clinical Services
Appointments
Vaccines, blood pressure checks, pharmacist consultations.
No-Shows
A slot lost for another patient.
Forms to Fill Out
Before the consultation.
“Yes, I can pick it up after work.”
An Interrupted Dispensary
Calls from Doctors and Clinics
That need to reach the pharmacist quickly.
Routine Questions
Hours, on-call service, services offered.
Interruptions
Every call pulls someone out of the dispensary.
Works with Your Pharmacy Software
Pharmacy software: TELUS Health, with API connections to other pharmacy platforms. Phone systems: Webex, Yeastar, and 3CX.
Your Patients' Data Is Protected
Law 25 (Quebec), fully compliant. PIPEDA (Canada). SOC 2 Type II audit in progress. Controls aligned with ISO 27001. Built to support your pharmacy's confidentiality obligations. The agent confirms the patient's identity before sharing any information about their file.
Visit Our Trust Center →- Law 25
- PIPEDA
- AES-256
- TLS 1.3
- SOC 2 infra
Pharmacy FAQ
Another question? sales@vatel.ai
An AI voice agent answers your pharmacy's calls 24/7. It takes refill requests, lets patients know when their prescription is ready, books vaccines and consultations, and puts doctors' calls through to the pharmacist. Your team stays in the dispensary instead of on the phone.
The agent guides the patient step by step to say their prescription number and date of birth, then reads them back to confirm. If there's a mistake, the patient corrects it right away. The request reaches your team complete, with no callback needed.
Yes. Refill requests go straight into your software through an API, such as Kroll or TELUS Health. Your team handles them in their usual queue, with no re-entry or voicemail to listen to.
Yes. Vatel is fully compliant with Law 25. The agent shares no file information without verifying the patient's identity. Data is encrypted in transit and at rest, only authorized pharmacy staff can access it, and you choose how long it's kept.
The agent recognizes doctors and clinics, from their known number or because they identify themselves at the start of the call. It then puts the call through to the pharmacist as a priority, skipping the patient queue. Clinical questions always stay between professionals.