Case Studies

How Vatel's AI Voice Agent Automates 32.5% of 123 Dentist Network Calls

By integrating Vatel's AI phone-triage solution upstream of its shared service call center, the 123 Dentist network automated resolution of up to 32.5% of calls (on a total load of 1,600 calls). This automation of repetitive requests freed 590 minutes of talk time per week for human agents, while delivering an immediate bilingual (French and English) response available 24/7.