An AI Service Advisor for Car Dealerships and Service Centers
Spring tire changes, leads from your website, customers asking if their car is ready: Vatel answers every call.
Vatel books maintenance and tire appointments 24/7, directly in your dealership software, and tells customers when their car is ready. It calls every web lead back in under 30 seconds and books test drives. It can also call your customers for seasonal tire changes and manufacturer recalls.
The Service Department
Maintenance and Tire Appointments
Only booked during business hours.
No-Shows
An empty bay is lost revenue.
"Is My Car Ready?"
The same call, all day long.
Sales Leads
Web Leads
A lead called back the next day has often already bought elsewhere.
Test Drive Requests
Model, trade-in, and availability to gather.
The Handoff to Sales
With all the details, so nobody has to ask twice.
“I need an oil change this week, mornings if you have them.”
Seasonal Campaigns
Tire Changes
In spring and fall, the shop needs to fill up fast.
Manufacturer Safety Recalls
Every affected owner needs to be reached.
Calling Hours
Campaigns must stay within permitted calling hours.
Businesses Already Using It
See all case studies →
Works with Your Dealership Software
Dealership software and CRM: Activix, DealerSocket, Reynolds & Reynolds, Keyloop, PBS, CDK Global (Fortellis), and Shopmonkey. Phone systems: Webex, Yeastar, and 3CX.
Compliance and Consent
Law 25 (Quebec), fully compliant. PIPEDA (Canada). CRTC Unsolicited Telecommunications Rules for calls. CASL for texts. SOC 2 Type II audit in progress. Every call and text campaign takes your customers' consent into account.
Visit Our Trust Center →- Law 25
- PIPEDA
- AES-256
- TLS 1.3
- SOC 2 infra
Dealership FAQ
Another question? sales@vatel.ai
An AI voice agent answers service and sales calls 24/7. It books maintenance and tire appointments, gives repair status, calls back web leads, and books test drives. It also transfers calls to the right department, whether sales, service, or parts.
Yes. Vatel connects to your software, like Activix or DealerSocket. The agent checks service bay availability live and books the appointment. Your service advisors see the booking in their usual tool, with the reason for the visit.
The agent asks about the model, budget, and any trade-in. It then books a test drive with a sales advisor and passes along that information. The advisor arrives prepared, and the customer doesn't have to repeat everything.
Yes. Before each season, the agent calls your customers to offer a slot, within permitted calling hours. It books accepted appointments directly. Your team saves hours of outbound calls, and the shop fills up before the spring and fall rush.
The agent only contacts customers with valid consent or an existing business relationship, within permitted calling hours. Calls fall under the CRTC Unsolicited Telecommunications Rules, and texts under CASL. Our team sets up campaigns to these rules with you.