AI voice agents for dealership service scheduling and buyer lead capture.
Keep your advisors on the sales floor, not on the phone.
Fill your service calendar and qualify buyer leads 24/7.
Keep the sales floor moving
Fuel your sales pipeline with qualified buyer leads.
Sales Q&A & Lead Capturing
Answers routine customer questions about pricing and inventory availability, scheduling test drives directly on the call.
Buyer Criteria Qualification
Collects buyer preferences (model interest, financing needs, and trade-in status) before transferring the warm lead to your showroom agents.
Inventory Q&A
Instantly answers repetitive caller inquiries about vehicle trims, packages, and current promotions, keeping sales reps free to close deals in the showroom.
Keep service and parts moving
Stop the callback loop—automate booking and triage service calls.
Service appointment booking
Books maintenance and service appointments directly against your advisors' live calendars, eliminating phone tag.
Parts and general inquiries
Classifies caller intent (sales, service, or parts) and routes each inquiry to the correct department with full caller context attached.
Department routing
Reaches out proactively to existing customers for routine maintenance checks and factory recalls, filling up your service bays.
“I need an oil change this week, mornings if you have them.”
Cover after-hours & parts
Capture late-night sales interest and routine parts inquiries.
After-Hours Lead Capture
Picks up calls outside standard showroom hours—capturing prospective buyers when they are researching and ready to purchase.
Parts & General Q&A
Autonomously resolves repetitive questions regarding showroom hours, warranties, and basic parts pricing, minimizing administrative burden.
FAQ
Service booking, sales vs service vs parts routing, lead qualification, and live handoff.
Vatel automates service booking by integrating natively with scheduling tools like Google Calendar, Calendly, Cal.com, and DMS calendar APIs. During a live call, the AI voice agent queries your system's real-time availability, presents open time slots to the customer, and books the service appointment instantly. It then logs the appointment in your calendar, fires an instant confirmation SMS or email, and updates your CRM, eliminating manual coordination.
Vatel uses deterministic, graph-based flows and advanced semantic intent classification to route calls accurately based on the first exchange. The AI voice agent greets the caller and analyzes their natural response to identify their intent (e.g., qualifying a trade-in vs. scheduling an oil change). Rather than forcing callers through frustrating DTMF menu trees, Vatel determines the purpose of the call instantly and routes them to the correct department with full context.
Vatel qualifies leads by running pre-configured conversation flows that collect model interest, trade-in details, budget, and financing needs. Instead of using raw, unpredictable AI prompts, Vatel’s visual graph editor executes a structured, brand-safe playbook. Once qualified, the lead is scored, and all caller details—including transcripts and call recordings—are synced directly to your CRM (HubSpot, Salesforce, Pipedrive), enabling your showroom reps to close with complete context.
Vatel manages complex transfers by executing warm handoffs through direct connections with Twilio, SIP, Asterisk, or cloud PBXs like Yeastar. When Vatel detects a highly technical inquiry or a customer requesting a human manager, the agent routes the call seamlessly to the designated extension. Simultaneously, Vatel sends a complete transcript and structured call summary to your team's dashboard, ensuring they take over the call with full context.