AI voice agents for streamlined carrier support and order confirmations.
Never let shipping inquiries and routing issues slow down your operations.
Vatel answers every shipping and carrier call, routes it to the right department and confirms every order instantly.
Answers shipping & carrier questions instantly
Free your operations staff from routine tracking and FAQ calls
Shipping & carrier FAQs
Answers routine questions on pickup times, carrier options, and service area coverage without escalating to office staff.
Tracking assistance
Handles shipment tracking procedures and status updates directly over the phone, eliminating wait times.
Service area Q&A
Confirms coverage areas and service options on the spot.
Confirm & document without manual work
Automate your transaction logging and customer updates
Order confirmation
Triggers an automatic SMS confirmation to the customer the moment an order is finalized over the phone.
Automatic status update
Keeps clients proactively informed of shipment updates, removing manual notification steps for your staff.
“Book a pickup for 14 pallets tomorrow morning.”
Route every call correctly
Warm transfers
Identifies driver intent, routes to the right warehouse team or office extension, and introduces the caller before handing off.
After-hours coverage
Handles and logs every late-night or weekend call so no critical transport issue waits until morning.
FAQ
SMS confirmations, department routing, bilingual pickup, and live tracking lookups.
Vatel sends automatic SMS order confirmations by integrating directly with your telephony and messaging stack (such as Twilio and Resend). The moment a phone booking or shipping order is finalized on a call, Vatel's post-call graph logic triggers a webhook. This webhook instantly pulls the caller's phone number and order details, firing an automated, structured SMS confirmation directly to their device with zero manual intervention from your team.
Vatel routes calls to the right extension using a deterministic, graph-based conversation flow built on semantic intent detection. Unlike chaotic prompt-only bots, Vatel identifies on the first exchange whether the caller is a driver reporting a delay, a client asking about coverage, or a billing inquiry. If the call requires human intervention, the AI agent performs a warm transfer to your phone system (via Twilio, SIP, or PBX) while instantly logging the full call summary.
Vatel manages bilingual calls natively by detecting the caller's spoken language dynamically within the first few words. You don't need a clunky menu asking callers to "press 1 for English or 2 for French". Vatel's natural language processing identifies the phonetic and semantic structure of the language spoken and immediately matches it to your pre-configured English or French conversational graphs, ensuring a completely friction-free carrier experience.
Vatel’s AI front desk can answer any shipping question that is documented in your FAQs or stored in your database. By connecting Vatel to your ERP or order management systems via REST APIs, the agent can look up real-time shipping statuses, delivery timelines, carrier options, and service area coverage. If a carrier asks for standard procedures, Vatel explains them on the spot, completely removing hold times.