AI for Logistics, Freight and Trucking Companies
"Where's my shipment?" "What's the dock code?" "I need a price to Toronto." Vatel answers while your team dispatches.
Vatel answers calls from your customers and drivers 24/7. It gives real-time shipment status, texts the tracking link, helps drivers on the road, and gathers the details of freight requests. It works with your dispatch software, not instead of it.
Shipment Tracking Calls
"Where's My Shipment?"
The same call, dozens of times a day.
Tracking Links
Sent out by hand.
Delays
Explained one customer at a time.
Drivers on the Road
Dock Questions
Door number, access code, unloading instructions.
Breakdowns and Delays
That need to reach dispatch right away.
Overnight Calls
When the office is closed.
“Book a pickup for 14 pallets tomorrow morning.”
Freight Requests
Price Requests
Volume, origin, destination, and date to gather before quoting.
New Drivers and Carriers
Licenses, insurance, availability.
Peak Hours
When everyone calls at once.
Works with Your Dispatch Software
Dispatch, tracking, and telematics: Motive and Samsara. Phone systems: Webex, Yeastar, and 3CX.
Your Data Is Protected
Law 25 (Quebec), fully compliant. PIPEDA (Canada). SOC 2 Type II audit in progress. Controls aligned with ISO 27001. Driver location data is protected, and every dispatch call is logged.
Visit Our Trust Center →- Law 25
- PIPEDA
- AES-256
- TLS 1.3
- SOC 2 infra
Logistics FAQ
Another question? sales@vatel.ai
An AI voice agent answers calls from your customers and drivers 24/7. It gives shipment status, sends tracking links, answers dock questions, and gathers the details of freight requests. Your dispatchers keep their time for the problems that really need them.
The agent checks your system in real time, using the tracking number or the caller's phone number. It gives the customer their shipment status and expected delivery time, without putting them on hold. If something's off, it transfers the call to the right dispatcher.
Yes. Everything is done by voice, hands-free, with no menu or keys to press. The agent understands even with cab or road noise. Drivers can confirm a delivery, report a delay, or get an address without stopping.
Yes. If the caller asks, the agent texts them the tracking link for their shipment, during the call or right after. Customers see their delivery status without calling back, and your team gets fewer "Where's my order?" calls.
The agent answers 24/7. It gives delivery status, answers common questions, and logs road emergencies for the morning team. If an emergency can't wait, it reaches the on-call person based on your rules.