Privacy Policy

Devpro Media Inc., operating as Vatel ("Vatel", "we", "us", or "our"), is committed to protecting the privacy of our clients and users. This Privacy Policy describes what personal data we collect, how we use it, who we share it with, and what security measures we use to safeguard it, as well as the rights you may have with respect to your personal data. This Policy applies to information we collect through our website, the Vatel AI voice platform, and related services (collectively, the "Services").

Please read this Privacy Policy carefully to understand our policies and practices for collecting, processing, and storing your information. By using our Services, you acknowledge that we will collect, share, and use your personal data as described in this Privacy Policy, and you consent to those practices. If you do not agree with our policies and practices, please do not use our Services or otherwise interact with us.

In this Privacy Policy, "personal data" means any information that relates to you as an identified or identifiable natural person. It includes "personal information," "personally identifiable information," and "personal data" as each of those terms are defined in applicable privacy and data protection laws. It may also include other types of more technical information when that information can be used to identify a natural person. Information that is aggregated or anonymized and cannot be associated with an identifiable natural person is not considered personal data.

We may collect personal information you provide to us through:

• Your access or use of the Services;
• Your electronic communications with us, such as when you inquire about the Services or request a demo;
• Your subscription to our newsletters or product updates;
• Your registration for an account or trial on the Vatel platform; and
• Your offline communications with us, such as in-person meetings or events.

We may collect the following data when you use our Services:

• Contact information, such as your name, email address, postal address, telephone number, or account credentials.
• Business and billing information, such as company name, subscription tier, payment method details, and billing address (processed by our payment providers).
• Usage and technical information, including login information, browser type and version, time zone, operating system, IP address, pages visited, features used, call metadata associated with your use of voice agents (where applicable to your account), and account login and logoff times.
• Geolocation information, such as may be derived from your IP address or device settings when you use our website or Services.

We collect personal data in a variety of ways, including:

• Directly from you, such as when you create an account, contact sales or support, complete forms on our website, or communicate with us by email, phone, or through the platform.
• Through technologies we use online, such as when you interact with our website, marketing emails, or online advertising, including:
  • Cookies, which are small text files saved on your device when you visit a website so that information can be remembered between visits, such as language preferences or session state.
  • Web beacons and similar technologies, which may record information such as your IP address when you visit a page or open an email, to understand online behaviour, monitor email delivery, and support interest-based advertising where permitted.
  • Web analytics tools, which use cookies to analyze use of our website and to produce reports about visitor activity.

Third parties involved in providing these technologies, including online data partners, may use tracking methods such as cookies to achieve their own business purposes by relating information about your use of our website to other personal data they may hold about you.

We use your personal information to provide, maintain, and improve our Services, and to communicate with you. Specifically, we may use it for the following purposes:

• To provide, maintain, improve, and enhance the Services;
• To communicate with you, provide updates and information related to the Services, respond to comments and questions, and provide support;
• To understand and analyze how you use the Services and to develop new products, services, and features;
• To investigate and prevent fraud and to respond to trust and safety issues;
• To process transactions and manage subscriptions;
• To protect the safety and integrity of our users, employees, other parties, and the Services;
• For marketing purposes, where permitted by law and your preferences;
• To conduct analysis and develop insights that enable us to operate, protect, make informed decisions, and report on our business;
• For compliance purposes, including enforcing our legal rights or as required by applicable laws; and
• For any other purpose for which we provide notice to you.

We may aggregate or de-identify personal information so that it can no longer be used to identify you. We may use aggregated or de-identified information for any purpose permitted by law. We will maintain such information in de-identified form and will not attempt to reidentify it unless required by law.

We do not sell or rent your personal information to third parties. However, we may disclose personal information in the following circumstances:

• Vendors and Service Providers: We may share your information with trusted third-party vendors that assist us in operating our Services, such as payment processing, data storage, analytics, billing, marketing, customer service, security, fraud prevention, and legal services.
• Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
• Business Transactions: If Devpro Media Inc. undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

We use cookies and other tracking technologies to collect information automatically as you navigate our website. These technologies help us understand user behavior, improve our website, and remember user preferences.

• Strictly Necessary Cookies: Required for the operation of our website and core Services.
• Non-Essential Cookies: Used for performance, analytics, customization, and marketing purposes (where you have been given a choice to accept or decline optional cookies).

You can modify your browser settings to block cookies; however, this may affect your experience with our website.

When you visit our website, use our Services, or otherwise interact with us, you provide consent to the collection, use, and disclosure of personal data as set out in this Privacy Policy. In some cases, your consent may be implied based on your action or inaction at the point of collection.

We will generally obtain consent when we want to use personal data for a new purpose or for a purpose other than those stated at the time of collection in this Privacy Policy.

You may be entitled under applicable law to withdraw your consent (except in limited circumstances, including legal or regulatory requirements). Withdrawal will not affect the legality of processing carried out before withdrawal. If you choose not to provide certain personal data or withdraw consent where available, we may not be able to offer you certain programs, products, or services you requested.

We are committed to the security of your personal data. We have put in place reasonable physical, technological, and organizational procedures to safeguard information we collect against loss, theft, and unauthorized access, disclosure, copying, use, or modification, in light of the sensitivity of the information and the purposes for which it is used.

Your personal data may be transferred to jurisdictions outside the jurisdiction in which you are located, to our affiliates, service providers for processing, or other third parties as described in this Privacy Policy. We ensure that appropriate safeguards are in place to protect your data when transferred, in compliance with applicable data protection laws.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. After that, we will securely delete or anonymize your information where feasible.

You have certain rights regarding your personal information, which may include:

• Access and Correction: request access to your personal information and ask us to correct inaccuracies;
• Withdrawal of Consent: withdraw consent where processing is based on consent, subject to legal limits;
• Anonymization or Deletion: request deletion of your personal information, subject to our legal obligations;
• Portability: request your data in a readable format and transfer to another organization where applicable;
• Restriction: limit how we use your personal data in certain circumstances.

Your rights are subject to applicable legal restrictions. We will respond within a reasonable timeframe. We may take reasonable steps to verify your identity before fulfilling requests.

Our website may contain links to third-party websites. This Privacy Policy does not apply to third-party sites, and we encourage you to review their privacy policies before sharing any information.

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting a notice on our website or contacting you via email. Please review the Policy periodically to stay informed about how we protect your privacy.

Vatel does not provide Services designed for use by children under the age of 18, nor do we knowingly collect personal data from anyone under 18. If we learn that we have collected such information, we will delete it as quickly as possible. If you believe a child under 18 has provided us personal data, please contact us at support@vatel.ai.

U.S. state legislation may permit residents to request certain information regarding disclosures of personally identifiable information to third parties or affiliates for their own direct marketing purposes. If you are a U.S. resident and would like to make such a request, please contact us using the coordinates in Section 17 below and allow us thirty (30) days to respond.

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@vatel.ai

Devpro Media Inc. · Operating as Vatel · Montreal, Quebec, Canada