An AI Answering Service for Property Management
A leak at 2 AM, a call about a vacant unit, a question about parking: every call gets answered.
Vatel answers your tenants and prospective tenants 24/7. It spots real emergencies (leaks, heating, security) and reaches your on-call contractor in under 60 seconds, pre-qualifies applicants before booking a showing, and answers questions about the building. It connects to your property management software.
Building Emergencies, Often at Night
Leaks, Heating Outages, Security Issues
That can't wait until Monday.
The Right Contractor to Reach
Plumber or electrician, based on the on-call schedule.
Worried Tenants
Who want to know someone's on it.
Leasing Calls
Listings That Make the Phone Ring
Often in the evening, when the office is closed.
Applicants to Screen
Budget, move-in date, pets, before you block a showing.
Showings to Schedule
In your leasing agent's calendar.
“Is the 2-bedroom on Saint-Denis still available?”
Everyday Questions
Parking, Garbage, Common Areas
The same questions over and over.
Maintenance Notices
Water shutoffs or planned work.
Non-Urgent Maintenance Requests
To pass on to the property manager.
Businesses Already Using It
See all case studies →
Works with Your Property Management Software
Property management software: Buildium, with API connections to other PMS platforms. Phone systems: Webex, Yeastar, and 3CX.
Your Tenants' Data Is Protected
Law 25 (Quebec), fully compliant. PIPEDA (Canada). SOC 2 Type II audit in progress. Controls aligned with ISO 27001. Every emergency call is logged.
Visit Our Trust Center →- Law 25
- PIPEDA
- AES-256
- TLS 1.3
- SOC 2 infra
Property Management FAQ
Another question? sales@vatel.ai
An AI voice agent answers tenants and applicants 24/7. It routes building emergencies to the on-call person, answers questions about the building, takes maintenance requests, and pre-qualifies applicants before booking a showing. Your team only gets interrupted for what really matters.
The agent understands what the tenant describes, like a water leak, a smell of smoke, or a heating failure in winter. When the situation matches an emergency under your rules, it triggers your procedure and transfers the call to your on-call person. Non-urgent requests become maintenance requests.
Yes. The agent checks your criteria, like budget, move-in date, or pets, and only books showings with applicants who meet them. Your leasing agents no longer travel for showings that go nowhere.
Yes. The agent logs maintenance requests and applicant profiles directly in your software through an API, such as Yardi or Buildium. Your team finds each request in the right place, with the call details, and no re-entry.
The agent answers 24/7, describes available units, qualifies the applicant, and books the showing in your team's calendar. Many applicants call after work: that's often when a unit gets rented, or lost to a competitor.