AI voice agents for autonomous front-desk and leasing operations.
Built for real estate speed. Connected to your stack.
Vatel answers every buyer and tenant call, qualifies the lead, and books the showing – before they call the next agent.
Convert every leasing prospect
Keep your vacancies low with automated lead capture
Lead qualifications & scoring
Captures caller budget, moving timeline, and unit size preferences, scoring and sorting prospective tenants before sending them to your leasing team.
Real-time showing scheduling
Checks your leasing agents' availability in real time and books property tours directly during the call, writing the appointment straight to your calendar.
Listing Q&A
Instantly answers repetitive caller inquiries regarding pricing, floor plans, pet policies, and available amenities.
Route every operating call with precision
Keep your leasing and maintenance teams aligned with zero-delay
Smart building identification
Identifies exactly which property the prospect is inquiring about before routing, passing full building context to the leasing agency.
Maintenance severity triage
Qualifies and triages tenant issues (active floods and fire emergencies vs. routine repairs) and routes them straight to the assigned building manager.
Administrative & billing separation
Filters and isolates accounts payable/receivable inquiries from urgent leasing and operational traffic, keeping phone lines clear.
“Is the 2-bedroom on Saint-Denis still available?”
Ensure 24/7 coverage and zero missed call
Never let an after-hours emergency go unanswered
24/7 emergency dispatch
Captures evening and weekend inquiries — when most leads go cold waiting for a callback.
After-hours lead capture
Handles simultaneous calls during high-interest periods without busy signals.
Golden Equity
Golden Equity's single in-house receptionist couldn't keep up with 67 daily calls spanning leasing, maintenance, and accounts – each needing different contact and context the receptionist didn't have. Vatel now answers every call, identifies the caller's intent and routes leasing calls with the building already identified, maintenance issues to the right specialist, and accounts calls straight through – with zero calls lost to capacity, 24/7.
Read the full Golden Equity case study
FAQ
How leasing leads are scored, how showings book on the call, and how resident data stays encrypted.
Vatel qualifies leads by running deterministic, bilingual question flows that capture prospective tenant budgets, timelines, and floor plan preferences. Instead of using erratic, prompt-only bots, Vatel's visual builder ensures the agent systematically collects this data during the call. Once gathered, the lead is scored and synced directly to your CRM (HubSpot, Pipedrive, or Salesforce) with the full call recording and transcript, enabling your leasing agents to follow up instantly with complete context.
Vatel automates showings by integrating natively with scheduling tools like Calendly, Cal.com, and Google Calendar. During the live conversation, the AI voice agent checks your real-time calendar availability, proposes open slots, and books the tour instantly. Once confirmed, Vatel writes the showing directly into your calendar, fires off confirmation emails/SMS (via Resend or Twilio), and updates the lead file in your CRM, removing all manual coordination.
Vatel uses pre-configured, deterministic graph-based flows to qualify and route tenant calls based on severity. When the AI voice agent detects a high-priority operational emergency (such as active flooding or a lock-out) or an inquiry requiring human judgment, it executes a warm transfer to your phone system (via Twilio, SIP, or PBX). Simultaneously, Vatel sends a detailed text summary of the caller's context to your property manager's dashboard so they can take over with full context on pickup.
Vatel AI integrates natively with top-tier CRMs including HubSpot, Pipedrive, and Salesforce, and connects with property management databases via REST APIs and webhooks. Using secure webhooks, the AI agent can query and update databases in real time. This allows Vatel to verify unit details during active calls, identify existing tenant files, log conversation summaries, and trigger automatic follow-up tasks for your leasing or billing agents the moment the call ends.
Vatel AI protects sensitive resident information through an enterprise-grade security architecture compliant with SOC 2, ISO 27001, GDPR, and Quebec's Loi 25. All audio streams, transcription data, and CRM syncs are encrypted end-to-end. Hosted on highly secure database infrastructures (Google Cloud and Supabase) with enterprise subprocessors, Vatel guarantees that confidential resident files and financial records are handled with banking-grade security, preventing unauthorized data access.