Call Quality Monitoring Without Listening to Every Call
Every call is transcribed, summarized, and scored automatically. You know what customers are asking for, without listening to them all.
What Is Vatel Monitor?
Vatel Monitor is the call quality monitoring and AI call analytics tool in the Vatel platform.
Instead of spot-checking a few random calls, you get a transcript, a summary, and a score for every one, based on your criteria:
- 01What the customer wanted
- 02How the call ended
- 03Whether someone needs to follow up
That information goes straight into your CRM, and you decide how long recordings are kept. Data is encrypted and hosted with SOC 2 Type II certified providers. After launch, a Vatel 360 review confirms everything works as planned and surfaces improvements.
What Monitor Lets You Do
Follow Calls Live
See conversations as they happen, the reason for each call, and the situations that need your attention.
Call Quality Monitoring on Every Call, Automatically
Every call is scored against your own criteria: following your guidelines, courtesy, collecting the right information.
Stay in Control of Your Data
You choose how long recordings and transcripts are kept, from 24 hours to 2 years. For more sensitive calls, audio recording can be turned off.
Send the Information to Your Tools
Summaries, customer answers, scores, and recordings go straight into your CRM or ticketing software. For example, with a 24/7 AI answering service, every overnight call is waiting for you the next morning with its summary.
How We Set Up Your Call Analytics
- 1
We Define Your Criteria with You
What a good call looks like for your business.
- 2
You Choose Your Retention Rules
How long to keep recordings and transcripts.
- 3
We Connect Your Tools
CRM, ticketing software, or internal system.
- 4
You Track Your Results
In a dashboard, call by call or as trends.
Your Data Is Protected
Law 25 (Quebec), fully compliant. PIPEDA (Canada). SOC 2 Type II audit in progress. Controls aligned with ISO 27001. Your identifiable data is never used to train public AI models.
Visit Our Trust Center- Law 25
- PIPEDA
- AES-256
- TLS 1.3
- SOC 2 infra
Vatel Monitor FAQ
Another question? sales@vatel.ai
AI call analytics automatically transcribes, summarizes, and scores every call against your criteria. With Vatel Monitor, you see what customers ask for, how the agent answered, and which calls need follow-up. You also spot the questions that come up most often, which helps you improve your service.
Your call data is hosted with Google Cloud and Supabase, in data centers in Canada and the United States. It's encrypted in transit and at rest, and only authorized people in your business can access it. You also choose how long it's kept.
Every call is scored automatically against your criteria, not just a sample. You see each call's summary, transcript, and outcome, and you can listen to a call live. If an answer isn't right, we fine-tune the agent with you during our reviews.
You choose, from 24 hours to 2 years. After that, recordings and transcripts are deleted. You can also turn off audio recording for sensitive calls and keep only the essentials, like the summary and the call outcome.
Yes. Summaries, customer answers, scores, and recordings are sent in real time to Salesforce, HubSpot, Zendesk, or your own system. Your team finds everything in the tool they already use, with no manual entry or copy-pasting after each call.