Real-Time Conversation Observability, 100% Automated AI QA, and Quebec Law 25 Governance
Transform customer phone calls into structured, actionable data while enforcing strict privacy compliance and Law 25 data sovereignty.
Total transparency and automated oversight
Managing AI voice agents at scale requires total transparency and automated oversight. Vatel's Monitoring & QA Engine provides real-time visibility into every active call with live text transcription, per-call execution traces, latency diagnostics, and CSAT tracking (averaging 94.2% CSAT). Automatically evaluate 100% of customer interactions using AI Quality Assurance—scoring agent accuracy, detecting potential hallucinations, and tracking workflow resolution rates. Built with privacy-by-design principles for regulated markets in Canada, Vatel ensures end-to-end encryption (SSL/TLS and AES-256) and supports customizable data retention policies to automatically delete call records and transcripts.
Every call evaluated without manual sampling.
Full observability at a fraction of traditional telephony costs.
Real-time sentiment trajectory across all interactions.
Zero unmanaged PII audio retention leaks.
Core monitoring & QA capabilities
Real-Time Observability & Per-Call Traces
Monitor calls as they happen with live streaming text transcripts, line-level latency diagnostics, and execution traces (showing exact millisecond breakdown per turn). Track average cost per call (~$0.04) and CSAT trajectory (94.2% avg).
Structured Post-Call Analysis & CRM Sync
Extract structured data fields from unstructured voice calls within 2 seconds post-call. Configure Boolean (yes/no), Text (summaries), Number (scores, amounts), or Selector (categories) extraction rules to feed your CRM and BI dashboards automatically.
100% Automated AI Quality Assurance
Replace manual call sampling with automated AI evaluation across 100% of calls. Track key performance signals:
- Call Resolution Rate
Percentage of calls completed without human intervention (e.g. 32.5% for 123 Dentiste).
- Hallucination & Recall Tracking
Instantly flags incorrect responses or knowledge base retrieval misses.
- Tool Call Accuracy
Verifies whether API calls (calendar bookings, ticket creation, payment links) succeeded mid-call.
- Sentiment & Tonality
Measures customer sentiment trajectory from pickup to resolution.
Enterprise Security & Quebec Law 25 Compliance
Designed specifically for Canadian privacy frameworks (PIPEDA and Law 25 / Loi 25). All audio streams, query payloads, and transcripts are encrypted in transit (SSL/TLS) and at rest (AES-256) on SOC 2 Type II-compliant cloud hosting nodes. Supports custom data retention policies to automatically delete recordings and transcripts on a scheduled timeline.
Monitor & Compliance FAQ
How recordings stay encrypted, hosted, and deletable on your retention timeline.
Vatel enforces strict privacy controls. Personal data is encrypted end-to-end (SSL/TLS and AES-256) on SOC 2 Type II compliant hosting nodes. Businesses can configure custom retention rules to automatically delete call transcripts and audio recordings after a specified period to ensure complete Law 25 compliance in Quebec.