About
Vatel: AI Voice Agents Built in Montreal
We build, connect, and monitor the agent that answers your calls, so no customer ever hits voicemail.
Book a DemoFounded in Montreal
45.50° N · 73.57° W
24 hours
2025
Founded in
Fully compliant
Law 25
Who Is Vatel?
Every missed call is a
lost opportunity.
Vatel puts an AI voice agent on your phone line that answers right away, 24 hours a day. It qualifies callers, books appointments, routes urgent requests, and sends follow-ups, with no work for your team.
Businesses that were losing customers after hours, or whose front desk was swamped with repetitive calls, respond faster from day one.
What the agent did
- Caller qualified02:47
- Appointment booked02:48
- Urgent request routed02:51
- Follow-up sent02:52
With no work for your team
Why We Built Vatel
The Problem We Started With
An unanswered call is often a lost customer. Yet most businesses only have two options: a receptionist who can take one call at a time, or a "Press 1" menu that makes callers hang up. Early chatbots, meanwhile, made up their answers.
Our Answer
An AI voice agent that speaks naturally but follows your business rules. It answers every call at once, connects to your current phone system, and hands off to your team whatever needs a real person.
Our Story
2025
Vatel was founded in Montreal in 2025 by three friends, software engineers who trained at McGill. Together, they set out to fix a problem almost every business has: calls that go unanswered.
One year later, Vatel's agent answers calls for clinics, property managers, logistics companies, campgrounds, and car dealerships across Quebec and Ontario.
Our Mission
Make sure every call gets answered, with agents built for each business and improved continuously.
- Clinics Served by One Agent at 123 Dentist
- 40+
- Calls Handled Every Month at Bumper to Bumper
- 6,184
- To Reach the on-Call Technician at CRN
- < 60 s
- Return on a Follow-Up Campaign at Jasmil
- +600%
Our principles
Four Principles We Don't Compromise On
- 01
Every Call Gets Answered
The agent picks up on the first ring and takes every call at once. Nobody waits, nobody hears a busy signal.
- 02
The Agent Follows Your Rules
How each call goes is defined with you. The agent answers from your own content and hands off to your team when a question falls outside those limits.
- 03
We Add to What You Already Have
You keep your number, your phone system, and your software. The agent plugs into them.
- 04
Your Data Is Protected
Encryption in transit and at rest, retention you choose, and full Law 25 compliance.
We Build Your Agent for You
- 01
We Learn How Your Calls Work
We study your calls, goals, and constraints before building anything.
- 02
We Design and Connect Your Agent
We design how each call goes, then build the agent and connect it to your tools, keeping you posted at every step.
- 03
We Test It and Take It Live
We test it thoroughly, then launch it with documentation and training for your team.
- 04
We Fine-Tune It with You (Vatel 360 Review)
A Vatel 360 review after launch confirms everything works as planned and surfaces improvements.
The Team Behind Vatel
Co-Founder
Sasha leads client relationships, business development, and operations. He scopes each project with you and keeps the rollout on schedule, across telecom, healthcare, automotive, and insurance.
Our Values
The pillars behind every partnership we build.
- 01
Team Player
We work alongside you as an extension of your team, at every step.
- 02
Hard Work
We see every project through, with no shortcuts.
- 03
Confidence
We tell you clearly what we're doing and why, so you can rest easy.
- 04
High Standards
We hold everything we deliver to a strict bar, because your reputation depends on it.
- 05
Respect
Your time, ideas, and deadlines are handled with professionalism.
- 06
Curious
We keep exploring new tools to bring you better solutions.
Businesses That Trust Us
How Vatel's AI Voice Agent Automates 32.5% of 123 Dentist Network Calls
How Golden Equity Runs Its Entire Phone Reception with Vatel's AI Voice Agent
How Voysis Replaced Its Classic Phone Menu (IVR) with a Connected Bilingual Voice Agent
- Sales
- sales@vatel.ai · +1 514 352 1469
- Support
- support@vatel.ai
- Hours
- Monday to Friday, 9 AM to 6 PM Eastern Time
Frequently Asked Questions About Vatel
Another question? sales@vatel.ai
Vatel is based in Montreal, Quebec. The team serves businesses across Canada, in French and English. Since every agent is designed and monitored with you, you talk directly to the people building your agent, not to an offshore call center.
Vatel was founded in Montreal in 2025 by Sasha Denouvillez-Pech, Matthew Cabral, and Gianluca Piccirillo. The three co-founders are friends and software engineers who trained at McGill. They created Vatel so local businesses can answer every call without adding staff.
Vatel sells both, but builds the agent for you. Our team designs it with you, connects it to your phone system and tools, launches it, and fine-tunes it after the first calls. You then get access to the platform to follow your calls and change the agent yourself, or you can keep asking us to.
Vatel mostly works with businesses where the phone is the first point of contact: clinics, insurance agencies, property managers, logistics companies, hotels and campgrounds, car dealerships, and pharmacies. They're often small and mid-sized businesses that get a lot of calls and miss too many during busy periods.
The agent is multilingual: it speaks French, English, and several other languages. It recognizes the caller's language from their first words and carries the whole conversation in that language, with no menu. It's a real advantage for businesses serving bilingual, newcomer, or tourist customers.