AI voice agents for real-time bookings and guest inquiries.
Let your guests book their perfect stay without the hold music.
Vatel answers every guest call, checks availability, and books the stay – day or night, without hold music.
Turn every call into a booking
Keep your occupancy high with instant, automated scheduling
Reservation booking
Checks availability and books directly against your calendar, on the call.
Live availability lookup
Connects to your reservation system in real time to provide instantaneous pricing and open slot feedback – no hold, no callback.
Alternative date suggestion
Offers nearby open dates automatically when a guest's primary first choice is full.
Guide guests to the right choice
Help guests to the right choice
Amenity & Property Q&A
Answers common questions – check-in times, parking, pet policy, without tying up staff.
Site & room recommendations
Answers questions about room types, amenities, or site options to help guests choose.
Upsell & add-on offers
Proactively presents relevant add-ons during the call in a natural, helpful manner.
“What time is check-in, and do you allow dogs?”
Handle the full guest lifecycle
Cover every guest touchpoint from pre-arrival to checkout
Modifications & cancellations
Handles date changes and cancellations directly, updating your system in real time.
After-hours requests
Captures bookings and questions overnight and on weekends.
Concierge-style local Q&A
Recommends local attractions, guides guests with driving directions, and provides transit tips without pulling staff away from on-site operations.
Plage des Sables
Plage des Sables’ front desk was fielding a thousand calls a month, most asking the same handful of questions – availability, site type, restaurant hours. Vatel now answers every call, checks live availability against the reservation system, matches RV length to the right site, and offers alternative dates instead of ending the call when the first choice is full.
Read the full Plage des Sables case study
FAQ
PMS sync, deposits, languages, and how complex requests reach the front desk.
Vatel AI integrates with leading Property Management Systems (PMS) and booking engines through native software connectors, REST APIs, and secure webhooks. During a live guest call, Vatel queries your PMS database in milliseconds to check real-time room availability, lock-in rates, and pull guest reservation numbers. Once a guest confirms their details over the phone, Vatel immediately writes the booking, modification, or cancellation directly back into your PMS, ensuring zero manual data entry and preventing overbookings across channels.
Vatel processes guest payments and secures deposits using secure, PCI-compliant Stripe integrations and tokenized audio masking. When a guest provides credit card or deposit details, Vatel streams the sensitive payment credentials directly to your gateway provider (like Stripe) without storing credit card numbers, audio recordings, or text transcriptions of the payment exchange on Vatel's servers. This banking-grade approach keeps your phone lines fully secure, maintains strict compliance with payment card industry regulations, and builds immediate guest trust.
Vatel delivers highly consistent international support by leveraging dynamic detection for bilingual markets and structured routing for global properties. For properties operating primarily in bilingual environments (such as English and French), Vatel’s bicultural engine detects the language instantly from the very first spoken word, routing the call without any keypad menus. For international destinations requiring three or more languages (such as English, French, and Spanish), Vatel deploys a rapid upfront greeting (e.g., "Stay on the line for French, press 2 for English, press 3 for Spanish"). This immediately routes the guest to a dedicated AI agent optimized specifically for that language's regional idioms, site configurations, and accents—preventing mid-call transition glitches and ensuring a flawless, professional experience for every global traveler.
Vatel uses deterministic, graph-based conversation logic to identify high-priority concerns and execute instant, direct transfers to on-site hotel staff. Unlike unpredictable prompt-only systems, our visual builder allows you to set precise rules for escalation. If a guest calls with an urgent on-property emergency, a complex booking dispute, or a request requiring human empathy, Vatel executes a direct transfer to your PBX or front desk (via SIP or Twilio). Simultaneously, Vatel sends a complete conversational text summary to your team's dashboard, allowing staff to review the guest's context on-screen without requiring a warm handoff.