AI Phone Answering for Restaurants, Hotels and Campgrounds
While your team takes care of guests on site, Vatel answers the phone and takes the bookings.
Vatel answers your property's calls 24/7. It books rooms, tables, or campsites straight into your system, answers guest questions, and handles service requests. More direct bookings, and a front desk that's no longer stuck on the phone.
Missed Bookings
Calls During the Rush
At check-in time or mid-service, nobody can pick up.
Table Reservations
Taken by phone while the dining room is full.
Changes and Cancellations
To handle according to your policies.
The Same Questions All Day
Check-In, Breakfast, Parking, Pets
Over and over.
Recommendations
Activities, restaurants, and nearby attractions.
Service Requests
Towels, pillows, wake-up calls.
“What time is check-in, and do you allow dogs?”
Evenings and Peak Season
Overnight Calls
When the front desk is closed or short-staffed.
Tourists
Calling in French or another language.
Peak Season
When the phone never stops.
Works with Your Reservation System
Reservation, POS, and property systems: Cloudbeds, Clover, DoorDash, Lightspeed, Mews, Square, and Toast. Phone systems: Webex, Yeastar, and 3CX.
Your Guests' Data Is Protected
Law 25 (Quebec), fully compliant. PIPEDA (Canada). SOC 2 Type II audit in progress. Controls aligned with ISO 27001. Contact details and booking information are strictly protected.
Visit Our Trust Center →- Law 25
- PIPEDA
- AES-256
- TLS 1.3
- SOC 2 infra
Hospitality FAQ
Another question? sales@vatel.ai
An AI voice agent answers your property's calls 24/7, even at peak season. It takes bookings in your system, answers questions about rooms, sites, and amenities, and hands special requests to the front desk. Your team can welcome guests in person without being interrupted by the phone.
Yes. The agent checks availability live and books the reservation in your reservation system, through an API. If the requested dates are full, it offers another date or another type of room or site, instead of letting the guest go.
You give it your information, like hours, Wi-Fi, parking, activities, or cancellation policy, and the agent answers accurately 24/7. When something changes, like pool hours at the end of the season, you update it and the agent uses it right away.
Yes. The agent recognizes the guest's language from their first words and answers in that language, with no menu. Tourists get a clear answer the first time, and your team doesn't have to find someone who speaks the right language in the middle of a rush.
The agent writes up the request in detail and transfers the call to the front desk, or sends an email or text alert if nobody is available. A birthday request, an accessibility need, or a late arrival no longer gets lost in a pile of messages.