AI voice agents for 24/7 patient scheduling and triage.
Your patients deserve better than hold music.
Your front desk available 24/7 – answering, booking, and routing every patient call.
Book & manage appointments
Keep your medical calendars full with automated scheduling
New patient intake
Answers incoming calls, collects the basics, and books the first available appointment.
Appointment scheduling
Books, reschedules, and confirms appointments directly against your calendar, 24/7.
No-show reduction
Protect your clinic's revenue with automated reminder calls that prompt patients to confirm their upcoming appointments, freeing staff from manual phone lists.
Proactive recall outreach
Reach out to patients due for preventive care or routine cleanings before they slip through the cracks, systematically keeping chairs filled.
Answer & triage every call with precision
Never put a patient on hold—route every inquiry with full context
Routine patient questions
Instantly resolve repetitive questions about business hours, clinic locations, parking details, and accepted insurance plans without tying up your receptionists.
Intelligent clinic routing
Identifies urgent calls and routes them to the right person immediately.
Symptom-level triage
Flags urgency in the first exchange and routes accordingly, without menu navigation.
“I need the Plateau clinic about my file.”
Cover every hour & Eliminate peak overflow
Ensure complete round the clock availability for your patients
After-hours & overflow
Absorb sudden spikes in call volume during peak hours and capture late-night inquiries, preventing patients from dropping off to voicemail or calling competitors.
On-call staff escalation
Route urgent after-hours medical concerns instantly to the correct on-call nurse or doctor, sending a text summary of the patient's symptoms beforehand.
123 Dentiste
123 Dentiste's central call centre, serving more than 40 clinics, was drowning in routine requests — hours, directions, insurance, availability — that ate agent time without needing their judgment. Vatel now answers every call instantly, resolves what it can on the spot, and routes the rest to the right agent with full context. Adding Vatel cut call-centre volume by a third and gave the network 24/7 coverage for the first time.
Read the full 123 Dentiste Case Study
FAQ
Security, practice-management sync, and how complex calls reach a live clinician.
Yes, Vatel AI is built on a highly secure compliance framework covering SOC 2, ISO 27001, HIPAA, GDPR, and Quebec's Loi 25. All patient health data, active audio streams, and call transcripts are encrypted end-to-end. Hosted on secure database nodes with vetted enterprise subprocessors, Vatel guarantees that confidential patient records are handled with banking-grade security, preventing unauthorized data access or exposure.
Vatel integrates natively with digital calendars (Google Calendar, Calendly, Cal.com) and connects with custom EHR/PMS platforms via secure REST APIs and webhooks. During live calls, the agent queries your databases in real-time to check provider availability, validate patient record numbers, and write confirmed appointments back into your system. This ensures a seamless data flow without requiring any manual data entry from your clinic staff.
Vatel uses pre-configured, deterministic graph-based flows to qualify and transfer complex clinical calls securely. When the AI voice agent detects a high-priority medical issue or an inquiry requiring human judgment, it executes a warm transfer to your phone system (via Twilio, SIP, or PBX). Simultaneously, Vatel sends a detailed text summary of the caller's context to your team's dashboard, ensuring they can take over with full context on pickup.