An AI Receptionist for Medical and Dental Offices
Mornings, your lines are jammed. Evenings, patients hit voicemail. Vatel answers every call.
Vatel's multilingual agent answers your patients' calls 24/7, in their own language. It books appointments into your calendar, answers common questions, gives pre-treatment instructions, and routes urgent calls to your on-call staff. Your front desk finally gets to focus on the patients in the waiting room.
A Calendar That Doesn't Fill Itself
Bookings Only During Office Hours
A patient who calls at 7 PM books somewhere else.
No-Shows
Every missed appointment is a lost slot.
Repeating the Same Instructions
Fasting, forms, arrival times.
A Phone That Rings During Treatment
The Same Questions All Day
Hours, address, parking, accepted insurance.
Patients Sent to the Wrong Place
Wrong department or wrong clinic.
The Morning Rush
Everyone calls at opening, and half of them hang up.
“I need the Plateau clinic about my file.”
Evening and Weekend Calls
Worried Patients
Who don't know whether to wait or come in.
Real Emergencies
That need to reach the on-call provider quickly.
Holidays
When nobody picks up.
Use Cases
What Vatel Does for Your Clinic
Works with Your Tools
Clinic and wellness software: athenahealth, Cliniko, Epic, Jane App, Open Dental, PracticeQ, TELUS Health CHR, Unified.to, Boulevard, and Mindbody. Phone systems: Webex, Yeastar, and 3CX.
Your Patients' Data Is Protected
Law 25 (Quebec), fully compliant. PIPEDA (Canada). SOC 2 Type II audit in progress. Controls aligned with ISO 27001. HIPAA, health information safeguards. Data is encrypted in transit and at rest. Your identifiable data is never used to train public AI models.
Visit Our Trust Center →- Law 25
- PIPEDA
- AES-256
- TLS 1.3
- SOC 2 infra
Clinic FAQ
Another question? sales@vatel.ai
An AI voice agent for a clinic answers the clinic's phone 24/7, like a receptionist. It books, moves, and cancels appointments, answers patients' common questions, and transfers urgent calls to your on-call staff. Your front desk can then focus on patients in the clinic instead of the phone.
Yes. Vatel connects to your clinic software through an API, such as TELUS Health solutions. During the call, the agent checks availability live and books the appointment, with no double bookings. Your team sees the new appointment in their usual calendar, with no re-entry.
The agent never diagnoses. As soon as a patient mentions a concerning symptom, it transfers the call to the on-call nurse or physician, based on the rules you set. If the patient's life seems at risk, it directs them to 911 immediately.
Yes. Vatel is fully compliant with Law 25. Conversations are encrypted in transit and at rest, only authorized clinic staff can access them, and you choose how long they're kept. Data that can identify a patient is never used to train public models.
The agent recognizes the patient's language from their first words and carries the whole conversation in that language, with no language menu. There's no extra step for the patient. It's especially useful for clinics serving bilingual or newcomer communities.