Thevoiceofeveryconversation.
One platform to design, deploy, and run voice agents that sound human, answer instantly, and act on your data — wired into the phones, models, and tools you already trust.
Agents
Calls 24h
4,182
↑ 12%P50 latency
412ms
↓ 8%Avg CSAT
94.2%
↑ 3%Cost / call
$0.04
↓ 5%Office Receptionist
13,744
calls / 24h
96.2%
CSAT
21
active
Routing reception across 4 regions, peak load handled without drop.
A complete platform for production voice AI.
API-first building blocks you can configure visually or ship through code — observable, secure, and ready from day one.
Sub-700ms latency
Real-time, naturally turn-taking conversations across 70+ languages and 200+ voices.
Carrier-grade telephony
Plug into your SIP trunks and DIDs. Warm transfers, voicemail detection, DTMF, and number management built-in.
Tool calling & MCP
Ground responses in your data. Trigger actions in your stack — REST, webhooks, and MCP servers.
Bring your own model
Many managed model integrations or plug in your own LLM, ASR, and TTS. Zero lock-in, by design.
ingest
14ms
asr
92ms
llm
218ms
tts
86ms
Live observability
Per-call traces, evaluations, and rollback controls. Catch hallucinations before production.
Enterprise security
SOC 2, HIPAA-aware flows, RBAC, and full audit trails. Auditable from first byte to final transfer.
Powerful enough for engineers, accessible enough for everyone else.
Six things you'll notice the moment you start building. Less knobs, more control — and every one of them ready for production.
Replies fast enough to interrupt.
Your agent answers before the caller wonders if they're still on the line. Natural turn-taking, in well under a second.
- Median response around 700 ms across regions
- Built-in barge-in and graceful turn-taking
- Edge routing keeps latency steady at peak scale
Ultra low latency
Real time, every time
Conversations that feel human.
Pacing, fillers, empathy — your agent reads the room and adapts. Callers stop trying to reach a human because they think they already are.
- Voices with natural pacing and intonation
- Reads emotion and adjusts tone in real time
- Handles interruptions without losing context
Natural conversation
Sounds like a person
Sarah Chen
Inbound · 02:14
Look up. Update. All mid-call.
Your agent reads from your systems and writes back to them — pulling orders, booking calendars, creating tickets. Without putting the caller on hold.
- Native connectors for CRMs, calendars, and ticketing
- Live data lookups in under a second
- Writes back updates in real time, with audit trail
Live tools & data
Grounded in your stack
Sarah Chen
Customer since Jun 2023
#48211 · Shipped Dec 8
Gold · 2,140 pts
Arrived Dec 11
Your stack. Your model. Your choice.
Pick from many managed models, or plug in your own. Swap providers in a click, no rewrites required.
- Many managed LLM, speech, and voice providers
- Bring your fine-tuned or self-hosted model
- Switch providers per call, per branch, per intent
Bring your own model
Your model, your call
GPT-4o
OpenAI
Phone numbers, transfers, the works.
Plug into your existing trunks or rent numbers from us. Warm transfers, voicemail detection, call recording, DTMF — everything you'd expect from a real phone system.
- Bring your own SIP trunks or buy DIDs from Vatel
- Warm transfers and call escalation built in
- Recording, transcription, and DTMF out of the box
Telephony control
Real phones, real numbers
+1 (415) 555 · 0142
Inbound · 02:31
Sales
Support
Billing
Stays up. Even when you don't.
Multi-region failover, redundant points of presence, and zero-downtime deploys. Your agents pick up the phone whether it's 2 PM or 2 AM.
- 99.99% uptime backed by multi-region failover
- Live per-region health and call observability
- Zero-downtime model and graph deployments
Enterprise uptime
Always on, everywhere
90-day uptime
99.99%
All systems operational
42ms
38ms
44ms
41ms
48ms
39ms
Ultra low latency
Real time, every time
Tuned for the industries you operate in.
From regulated to high-velocity, Vatel ships voice AI that respects how your industry actually runs — with the integrations, compliance posture, and tone your customers expect.
Healthcare
HIPAA-aware flows for scheduling, refills, and intake. Identity is verified before any protected detail is discussed, and escalations land at the front desk with full notes.
- Identity verification before protected details
- Smart appointment matching and reminders
- Warm transfers with chart-ready summaries
Choose your favourite providers — at every layer.
LLM, speech, telephony, tools, and knowledge: plug in the vendors you already trust, or try new ones in a click. Mix OpenAI with ElevenLabs, Twilio with Deepgram, Salesforce with your own API — your call, every time.
LLM
Choose your favourite model
Speech-to-text
Choose your favourite STT
Text-to-speech
Choose your favourite voice
Telephony
Choose your favourite carrier
Tools & integrations
Choose your favourite integrations
Knowledge
Choose your favourite knowledge base
One voice platform, every corner of the world
Reach customers in their language from day one. Our agents detect language on the fly, switch mid-conversation, and speak with natural prosody - no configuration required.
Detect and switch languages in real time
Listen to what the caller says and respond in the same language. No menus, no "press 1 for English." Perfect for support, sales, and any touchpoint where the world is your audience.
“"AI voice agents let us scale without adding headcount while still delivering outstanding customer experiences. It's a real competitive advantage in today's market."”
Developers
Ship in minutes, not sprints
Your team ships in the stack they already love while Vatel handles the voice plumbing. Less integration drama, more time building what customers actually notice.
Dig deeper: docs.vatel.ai/deploy/sdk/overview
1from vatel import Client23c = Client(api_key="…")45token = (await c.session.generate_token_async(agent_id="…")).token6conn = await c.connect(token=token)7await conn.send_input_audio(audio_base64="…")89async for msg in conn.stream_messages():10 if getattr(msg, "type", None) == "response_text":11 print(msg.data.text)Full control at every stage
Build complex workflows with our visual logic builder. Execute custom actions before, during, and after every call.
Fetch customer data, check CRM, prepare context
Trigger actions in real-time, update records, route dynamically
Log transcripts, update pipelines, trigger follow-ups