How Plage des Sables campground automated reception and bookings with Vatel's AI voice agent
By integrating Vatel's AI voice agent on its main phone line – via Yeastar, Plage des Sables campground fully automated first-line reception. The AI now autonomously handles more than 1,000 calls and 1,000 minutes of conversation per month. Connected in real time to the campground reservation system, the virtual agent qualifies camper equipment (RV, tent, groups), checks live availability instantly, and proposes alternate dates when sites are full. The 24/7 solution eliminated wait time for guests and freed staff from repetitive reception tasks in peak season.
1,000 calls handled autonomously per month
1,000 minutes of conversation per month
100% of no-availability calls receive an alternate date offer
Plage des Sables
Plage des Sables is a full-service campground in Quebec offering a range of varied sites plus a calendar of seasonal events and shows.
Phone reception saturated by repetitive requests
In peak tourist season, Plage des Sables reception faced inbound volume that was impossible to handle manually. Staff spent most of their days repeating the same routine information by phone (restaurant hours, show schedules, amenity details). That phone workload created several operational friction points:
- Time-consuming date checks: Most calls consisted of checking whether a site was available for specific dates. Each request required an employee to open the booking software, run the search, interpret the results, and dictate them to the caller — a repetitive two-minute task that, accumulated, represented dozens of lost work hours every month.
- Laborious site advising: With many site categories (tent sites, RV sites of varying sizes, different service types and hookups), verbally guiding the guest to the right site required a tedious information exchange.
- Lost potential bookings: When a guest's requested dates were full, the conversation stopped there. Overwhelmed, teams did not have time to manually search for alternate open slots to offer the caller, who ended up booking with a competitor. Busy lines also caused the loss of many impatient guests.
A reception assistant connected to the reservation system
Vatel designed a bilingual voice agent that understands the campground's full service set and interacts directly with its reservation software. Full implementation shipped in 4 weeks.
- 01Week 1
Discovery
Mapping of site inventory (categories, hookups), reservation system API analysis, and audit of the most frequent camper questions.
- 02Weeks 2 and 3
Development
Knowledge base creation (rates, restaurant, shows), reservation qualification flow (equipment type, party size, dates), and RV routing logic by vehicle length.
- 03Week 4
Test & launch
Real-time connection to the campground database, cutover of the main reception number, and live monitoring of early calls to refine interaction accuracy.
Fluid reception and zero lost opportunities
Since launch, the voice agent handles first-line reception with full responsiveness and availability.
| Key indicators | Before Vatel | After Vatel's AI voice agent |
|---|---|---|
| Call volume handled by the AI voice agent | 0% (total reception overload) | 1,000 calls handled autonomously per month |
| Phone wait time | Frequent and long in peak season | 0 seconds (instant answer 24/7) |
| Availability checks | Slow manual staff lookup | Automatic instant live verification |
| Alternate date proposals | Rarely done for lack of time | 100% of no-availability calls receive an alternate date offer |
An immersive, frictionless guest experience
The solution's effectiveness rests on bilingual, fluid call handling. For site recommendations, the virtual assistant automatically asks for the caller's recreational vehicle (RV) length so it can assign a perfectly suited site, avoiding surprises on arrival. In addition, the AI voice agent is fully integrated with the reservation system. When a camper searches a date that is already full, the virtual assistant does not end the conversation. It immediately analyzes nearby open slots and proactively formulates alternative suggestions. The guest thus gets a fluid path to secure their stay without ever facing a busy line or a blunt refusal.
Staff refocused on in-person hospitality
By entrusting its phone switchboard to Vatel, Plage des Sables campground eliminated its reception bottleneck. Freed from the obligation to answer hundreds of repetitive questions about the restaurant, shows, and site availability, campground employees can now devote themselves fully to warm in-person hospitality and to operational management of the site.
More customer stories
See all cases
FAQ
We've shared some of our most frequently asked questions to help you out. Can't find the answer you're looking for?
Through a direct API integration with your reservation system, Vatel's agent instantly queries your inventory during the call. The AI autonomously extracts the key information shared by the guest (installation type, desired dates, group size) to run a precise search. The caller gets a definitive answer in a few seconds, with no hold and no need for manual intervention from your staff.
During the exchange, the virtual agent follows a structured, friendly qualification path. It first asks whether the guest wants a tent site, a recreational vehicle (RV) site, or a group site. Based on the answer, it methodically collects the required details (vehicle length, needed services such as power or water, and number of people) so it can submit a request that matches your booking tool.
This is one of the solution's great strengths: the virtual agent never leaves a guest at a dead end. If the reservation system indicates the requested dates are full, the AI instantly analyzes the nearest open date windows. It then formulates alternative proposals to the guest (e.g. "Those dates are full, but I have a site available Monday to Thursday the following week, would that work for you?") in order to maximize your occupancy rates.
To avoid any booking error, the AI integrates strict business matching rules between vehicle dimensions and your site map. As soon as the caller mentions an RV booking, the agent systematically asks for the exact length of their equipment. It then filters inventory live to propose and reserve only sites whose physical dimensions and hookups are fully compatible with the camper's vehicle.