What was the calls handled per month for Plage des Sables?

1,000 — Calls handled per month at Plage des Sables using Vatel AI voice agents.

What was the monthly talk time on ai for Plage des Sables?

1,000 min — Monthly talk time on AI at Plage des Sables using Vatel AI voice agents.

What was the reservation system integration for Plage des Sables?

Live — Reservation system integration at Plage des Sables using Vatel AI voice agents.

All case studies

HospitalityCampgroundQuebec, Canada

Plage des Sables

A Quebec campground handles reservations, site recommendations, and guest inquiries entirely through an AI front desk.

Plage des Sables deployed an AI voice agent as their full front desk, handling every call to their main number. The agent answers questions about camping sites, the on-site restaurant, and upcoming shows — and connects live into the reservation system to check availability, guide callers through booking, and propose alternative dates when their first choice is full. It handles 1,000 calls and 1,000 minutes of conversation every month.

EngagementOngoing · inbound front desk

RegionQuebec, Canada

ScopeFull front desk · reservations + information

StatusLive in production

Call volume1,000 calls / month

AI talk time1,000 min / month

IntegrationReservation system (live availability)

Booking typesRV · Tent · Group

Integrations

Yeastar

1,000

Calls handled per month

1,000 min

Monthly talk time on AI

Live

Reservation system integration

01The challenge

A front desk fielding a thousand calls a month with the same handful of questions.

Plage des Sables is a full-service campground with multiple site categories, an on-site restaurant, and a seasonal events calendar. Their front desk handled every inbound call — availability checks, site questions, restaurant hours, show schedules, booking requests — and during peak season the volume became unmanageable. Staff spent the majority of their day on the phone repeating the same answers, while callers who couldn't get through simply booked elsewhere.

Availability checks consumed the most time and offered the least value. The majority of calls were callers asking whether a site was available for specific dates. Each one required a staff member to open the reservation system, run the search, interpret the results, and relay them back — a two-minute interaction that adds up to hours across a month.
Site selection required knowledge the front desk had to deliver verbally. With multiple site types — tent sites, RV sites in different size categories, sites with varying hookups and locations — callers needed guidance to choose the right one. Matching a caller's RV length to the right pitch required a back-and-forth the phone couldn't support efficiently.
No availability didn't have to mean no booking. When a caller's preferred dates came back full, the conversation typically ended. Staff rarely had time to manually scan for nearby available windows and propose alternatives before the caller hung up.

02The approach

Build a front desk that knows the campground and can check availability in real time.

We designed the agent around the two things a campground caller actually needs: answers about the property, and help securing a booking. Both required the agent to have deep knowledge of the site inventory and a live connection to the reservation system. We built those in parallel so neither the information nor the booking flow would feel like a hand-off.

01Wk 1

Discovery

Site inventory and category mapping
Reservation system API review
Call type and question frequency audit

02Wks 2–3

Build

Site info, restaurant, and events knowledge base
Reservation intake flow (equipment, party size, dates)
Live availability lookup integration
Alternative date suggestion logic
RV-size-to-site matching rules

03Wk 4

Deployment

Reservation system go-live connection
Front desk number cutover
Live call monitoring

03The solution

Ask about the restaurant. Check a date. Book a site. One call, one agent.

The agent answers every call to the campground's main line and handles the full range of front-desk interactions without transferring. It knows the sites, the restaurant, and the events calendar — and it has a live connection to the reservation system so it can check availability, guide the caller through a booking, and offer alternative dates on the spot if nothing comes back.

Full property information

The agent answers questions about the campground's different site types, amenities, the on-site restaurant, and the seasonal events and shows schedule. Callers get accurate, complete answers without waiting for a staff member to pick up.

RV-size-aware site recommendations

When a caller mentions an RV, the agent asks for the length and recommends the appropriate site category — eliminating the common problem of callers booking a pitch that won't fit their rig and discovering it on arrival.

Live reservation availability lookup

The agent connects directly to the campground's reservation system during the call. It checks real-time availability for the requested site type, party size, and dates — no hold, no call-back, no manual lookup by staff.

Structured reservation intake

When a caller wants to book, the agent walks them through a structured intake: equipment type (RV or tent), number of people, and preferred dates. The information collected is complete and consistent — the same questions every time, in the right order.

Alternative date suggestion on no-availability

If the requested dates are fully booked, the agent doesn't end the conversation. It scans the reservation system for available windows near the caller's preferred dates and proposes alternatives — giving callers a path to a booking instead of a dead end.

04Results