What we deliver
Conversations that scale with your network
From tier-one support to proactive outreach, one platform powers every voice interaction.
Instant answer, zero hold
No more busy signals or endless queues. Callers get a natural conversation from the first second. Scale to peak demand without adding agents - same quality at 10x volume.
Proactive outreach at scale
Run campaigns, collect feedback, and reach customers with personalized messages. Built-in compliance and audit trails so you can prove every call.
Seamless handoff
When the AI can't resolve, it routes to the right team with full context. Customers never repeat themselves; agents never start from zero.
Direct connectivity to your phone system.
SIP trunk or carrier DIDs
Connect via SIP trunk or carrier DIDs. No middleware or bolt-on integrations - Vatel plugs straight into your existing telephony.
One stop shop
One platform for voice AI and connectivity. Telecom providers get a single place to deploy, manage, and scale AI on their network.
Built for operators
Designed for carrier-grade reliability and compliance.
Why telecoms choose Vatel
Operators use Vatel to cut cost per contact, handle spikes without overtime, and keep NPS high at scale. With direct telephony, broad PBX support, and no artificial limits.
Direct telephony connection
Native connection to your telephony systems with no gateways or workarounds. Full control over routing, quality, and reliability. No compromises..
PBX integrations
Integrations with most major PBXs already built and tested. Deploy faster and avoid custom integration projects; your existing stack is supported.
Unlimited scale and visibility
No concurrency limits or seat caps. Run as many simultaneous calls as you need, with full visibility into every conversation and real-time analytics.