What was the monthly calls fully automated for Dominique Girard?

500 min — Monthly calls fully automated at Dominique Girard using Vatel AI voice agents.

What was the staff required for phone scheduling for Dominique Girard?

0 — Staff required for phone scheduling at Dominique Girard using Vatel AI voice agents.

What was the email confirmation on every booking for Dominique Girard?

Instant — Email confirmation on every booking at Dominique Girard using Vatel AI voice agents.

All case studies

HealthcareMedical aestheticsQuebec, Canada

Dominique Girard

A medical aesthetics clinic automates its entire inbound scheduling flow with a voice agent that books, confirms, and never overbooks.

Clinique Dominique Girard deployed a Vatel voice agent to fully own its inbound scheduling. The agent answers treatment FAQs, books appointments from pre-configured availability windows, and fires email confirmations — all without live staff involvement.

EngagementOngoing · inbound scheduling

RegionQuebec, Canada

ScopeInbound scheduling · FAQ resolution · email confirmation

LanguagesFrench + English

StatusLive in production

Monthly volume~500 min / month

SpecialtiesInjectables, skin resurfacing, and more

500 min

Monthly calls fully automated

Staff required for phone scheduling

Instant

Email confirmation on every booking

01The challenge

A high-demand clinic overwhelmed by manual scheduling calls.

Clinique Dominique Girard offers a range of medical aesthetics treatments across injectables, skin resurfacing, and other procedures. As patient demand grew, inbound scheduling calls became a significant operational burden — consuming staff time that belonged in the treatment room.

Scheduling calls dominated staff time. A large share of inbound calls were routine appointment requests that didn't require clinical judgment — yet they landed on the same team managing patient care, creating constant context-switching.
After-hours calls went unanswered. Patients researching treatments in the evening or on weekends had no way to book. Missed calls in this context often meant losing a patient to a competing clinic.
Overbooking risk with manual intake. Without a centralized, rules-based booking layer, scheduling across multiple treatment types and practitioners carried the risk of double-bookings and gaps outside defined availability windows.

02The approach

An autonomous scheduling agent, built around the clinic's own rules.

We built the agent to operate within strict pre-defined boundaries. The clinic controls its available time slots, and the agent never books outside them — giving the team certainty without requiring them to monitor every interaction.

01Wk 1

Discovery

Treatment FAQ audit
Scheduling rules mapping
Availability window configuration

02Wks 2–3

Build

Booking flow with slot enforcement
FAQ knowledge base
Email confirmation trigger

03Wk 4

Deployment

Main-line SIP configuration
Booking system integration
Go-live monitoring

03The solution

Every call answered, every booking confirmed, every rule respected.

The agent answers every call to the clinic's main number, resolves treatment questions, guides callers into a booking flow, and fires an email confirmation the moment an appointment is locked.

Treatment FAQ resolution

The agent answers questions about the clinic's services — from injectables like Botox and fillers to skin resurfacing procedures — before moving callers toward booking.

Rules-bound autonomous booking

Appointments are booked exclusively within availability windows pre-configured by the clinic. The agent enforces these rules automatically and never overbooks.

Instant email confirmation

Once an appointment is confirmed, an email is sent to the patient immediately with all relevant details — date, time, treatment, and any pre-appointment instructions.

24/7 scheduling availability

The agent takes bookings around the clock. Patients can schedule at any hour without waiting for a staff member to be available.

04Results